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1. Roll the cartridges on to a wax strip to ensure the wax is heated and running through properly before you use on a client.
2. Use light application and never force the cartridge to roll on the skin.
3. Wipe away drips on the cartridge head between applications using a wax strip.
4. Keep a consistent working temperature.
5. Ensure you wipe any wax residue off the heater with wax remover.
6. You should use a new cartridge or cartridge head on each client.
8. If using a multi-chamber heater, ensure you rotate the cartridges so that they are not over-heated for an extended period of time.
Q: Why is the Sensitive Crème Wax too thick?
A: Check the wax’s temperature and turn the cartridge heater up as it may be too cool.
Q: Why won’t the wax strip come off?
Is the wax too thick?
Did you cleanse the area first? If not there could be dirt or oil on the skin creating a barrier
Is the hair too long? – if so trim it
Have you held the skin taught enough?
Is the skin cold or dry?
Q: Why won’t the hair come out?
Is the hair too long? If so trim it
Did you hold the skin taught when you applied the Sensitive Crème Wax and not just when you removed the wax?
The hairs may have been too short so remove with tweezers
Q: The skin is very Red.
Check the temperature of your Sensitive Crème Wax and turn your wax cartridge heater down.
Ask the client if this is a normal skin reaction for them.
Do not keep waxing over the same area.
Q: Why is there spots of blood on the client’s skin?
Blood spotting is very common with people who shave as the follicles are large and it’s a tiny amount of blood rising to the top.
Q: Why has my client got stubble a few days after waxing?
Sometimes hair can be brittle and may just have broken due to no fault of yours.
Did you remove the strip in the wrong direction rather than in line with the body?
The strip should be pulled almost flat to the body and not towards the ceiling.
Stubble can appear if your client is a regular shaver, and it can take a few waxes before the stubble reduces.
Q: The skin has got purple marks on it after the strip is removed
Was the hair too long?
Stretch the skin taut and position the client to maximise skin stretching.
Make sure that the Sensitive Crème Wax is applied thinly as thick wax can cause bruising.
Don’t keep going over the same area.
Q: The skin has lifted or torn
A: Apply antiseptic cream. Tell them to go to the GP if it doesn’t heal.
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