Orders received by before 12 noon on a working day, will be despatched same day. Orders received after 12 noon on a working day will be despatched next working day. Please note that orders are not processed on weekends or public holidays when we are closed.
Wherever possible, goods will be despatched by Royal Mail or DHL unless otherwise requested.
All goods despatched require a signature. If no one is in to accept delivery, a neighbour may be asked to accept the delivery and to sign for it. If unable to deliver to your address, a card will be left with instructions. No delivery will be left without a signature. Whenever a courier service is used, delivery may be made at any time between 08.30 and 17.30.
Please note that the handling charge is not a freight charge and is subject to VAT.
Standard Delivery – 1-2 working days (09:00 to 17:00) = £5.00 ex VAT
For all cancellations and returns enquiries, please contact our team via email [email protected]
Any goods ordered in error must be reported to SRF Hair & Beauty, by telephone, within 2 working days of receipt of delivery. They may only be returned with the agreement of SRF Hair & Beauty and only if they are in re-saleable condition. If return of goods is agreed to by SRF Hair & Beauty, the client will be issued with a case number which must be quoted with the shipment.
If, upon sight of returned goods, SRF Hair & Beauty judges them to be in re-saleable condition, your account will be credited with 80% of their value. If no case number is quoted or goods are not judged to be in re-saleable condition, no credit will be given. In this case, goods will only be returned to the client if requested, in which case the applicable handling charge will be charged to your account, regardless of the value of the goods. This is payable with the next order.